 | How to Manage Conflict by Gregory P. Smith |  |
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Do you have people in your office that dislike each other? Do they cause problems for everyone else? Conflict in the workplace is a painful reality.
The goal is to recognize friction and tension and deal with it before it escalates into a major problem. One point is clear--conflict does not magically go away if ignored. ... |
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| It takes more than money to motivate people by Jane-Michèle Clark | |
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Why don’t these potential prizes cause people to change their behavior and start producing more? Simply put, because rarely do companies also do anything that effectively encourages their people to work harder or give them additional training to help them perform better. Nor do they give employees a reason that actually motivates them to work harder. ... |
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| Make the Elephant Jump - Leading With a Kind Heart by Brent Filson | |
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Leadership is not about getting people to do what they want. If they did what they want, you wouldn't be needed as a leader. Instead, leadership is about getting people to do what they don't want to do (or don't think they can do) – and be ardently committed to doing it.
This paradox lies at the heart of all great leadership. ... |
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| All enduring success is founded upon harmonious human relationships. by Napoleon Hill | |
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Most of us are incapable of "going it alone". Whether it is in our careers, our personal relationships, or in life, we all need others if we are to achieve the level of success we desire. Besides, what’s the point of having it all if we have no one we care about to share it? ... |
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| Eight Traits of Gladiator Leadership by Gregory P. Smith | |
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Remember how Maximus, the Russell Crowe character, rallied his men around him and led them to victory, even in the face of almost certain defeat? Remember his "envision the goal" technique for getting through the horrors of battle? Now, consider the leadership in your own company. Any gladiators in the ranks? Are you a gladiator?
Management consultant Gregory P. Smith knows these questions may strike the ear strangely in today’s lie-low-and-hope-they-don’t-notice-you environment. But that, says the president of Chart Your Course International and the author of Here Today, Here Tomorrow: ... |
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| The Leadership Strategy: An Unmined Comstock Lode of Results by Brent Filson | |
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During the Second World War, Winston Churchill had a framed inscription on his desk that said, "It's not enough to say we are doing our best. We must succeed in doing what is necessary."... |
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| Innovative Leadership Assessment by Gregory P. Smith | |
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A leader is a person that inspires you to take a journey to a destination you would not go to by yourself. The traditional manager who maintains status quo leaving what he found will not be effective in today's environment. Today's business challenges revolve around change, innovation, passion and creativity.... |
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| Influencing others by Napoleon Hill | |
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Every time you influence another person to do a better job, you benefit that person and you increase your own value.
Someone once said that no one can really motivate anyone else; all we can do is motivate ourselves and hope it catches on. You will... |
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| Workplace Conflict: How to Identify It, How to Deal With It by Scott Lochard | |
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Understanding Conflict. Before a manager or coworker can effectively deal with conflict in the workplace, she or he must know how to differentiate it from disagreement. Conflict, simply put, is a belief that when one person gets what they want, the other will not. Disagreement on the other hand can arise for one of three reasons: 1) divergent opinions on fact, 2) different views of reality and 3) laying blame.
W... |
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| The Leadership Talk As A Living Hologram by Brent Filson | |
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If the holographic paradigm is true, then each of us — including your best friend and your worst enemy — are all connected on a deeper level of reality. Consequently, our individual actions affect others, everywhere. The state of the world, the state of the universe for that matter, is merely the sum total of the interactions of humanity.... |
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| Motivating Your Workforce Toward High Performance by Gregory P. Smith | |
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Money may attract employees to the front door, but something else has to keep them from going out the back. Managing people takes an entirely different approach than it did just a year ago. Managers and supervisors must place equal importance on employee development as they do on customer satisfaction and retention. Today's workers don’t just expect a paycheck, but good employees also want personal fulfillment and a sense of accomplishment.... |
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| Keeping Good Employees Means Having Good Managers by Gregory P. Smith | |
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to find good people. This is sad when you look at the bottom line and stupid when you do nothing about.
Managers today walk a thin line . . .the job is not easy. The responsibilities and demands are more difficult. People expect more; some are plain ... |
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| Understanding People and Power: An Important Key to Business Leadership by Ann E. Vanino | |
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“The best leaders are those who understand power and people. They use this knowledge to make the world a better place. Leaders guide, mentor, organize, inspire and lead.” ~ Ann Vanino... |
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| Two Leadership Traps: How To Get Out Of Them. How To Avoid Them by Brent Filson | |
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You’ve heard of the Peter Principle: “People are promoted to their level of ultimate incompetence.” But what the Peter Principle doesn’t tell you is the nature of the incompetence. For the most part, it’s leadership incompetence.... |
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| In Leadership, The Critical Convergence Drives Great Results by Brent Filson | |
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The Leader’s Fallacy lives! We subscribe to the Fallacy when we believe our enthusiasm over a particular leadership challenge is automatically reciprocated by the people we lead. ... |
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| In Leadership, Dreams Are The Stuff That Great Results Are Made Of by Brent Filson | |
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Leadership is motivational or it’s stumbling in the dark. The best leaders don’t order people to do a job, the best leaders motivate people to want to do the job.
The trouble is the vast majority of leaders don’t delve into the deep aspects of human motivation and so are unable to motivate people effectively. ... |
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| Your Ultimate Leadership Feedback Loop: Their Leadership by Brent Filson | |
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Life on our planet flourishes through feedback. If life forms don’t develop feedback loops and get good information about how well they are interacting with their world, the world eventually kills them.
This holds true with leaders. Leaders must get feedback as to how they’re doing -- otherwise they won’t be leaders for long. ... |
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| The SAMMER Test: Leading People To Get The Right Results At the Right Time In The Right Way by Brent Filson | |
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As a leader, you do nothing more important than get results. But simply getting results can be easy.
What's not easy is getting the right results ... to the right degree ... at the right time ... for the right purpose ... in the right ways. ... |
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| Leadership: Or How To Get `Em To Want To by Scott Lochard | |
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0 times harder or do they have more hours in a day? Of course not!
The highest paid, most successful people do the little things extremely well. They remember the details, acknowledge their friends, and they keep their promises. They return phone calls on time. They remember to say "Please" and "Thank You!", and they smile. They get to work just a bit earlier, make one or two more calls or stay just a bit later at the end of the day. The simple truth is this: They go the extra mile, and it makes a difference."
The very best leaders are no different. They know the importance of Dr. Humbert's "One Percent Solution" and how th... |
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| Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part Two) by Brent Filson | |
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How does one go about getting deep results? There are many paths up this mountain. But one path is straight and steep and clear. That is the path of the Leadership Imperative. ... |
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| Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part One) by Brent Filson | |
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There are roughly two kinds of results, standard results and deep results. Most leaders understand standard results but fail to come to grips with deep results. In fact, these leaders go through their entire careers getting the former, but they don’t have a clue about the latter. Of course, standard results are necessary. But in the long run, they are far less important than deep results. ... |
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| Leaders Energize and Engage the Workforce by Gregory P. Smith | |
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And then there’s John Briggs, director of production at Yahoo! In early 1997, Briggs promised salespeople that he would have the Web directory’s logo tattooed on his posterior when the stock passed $50 a share. To show he had kept his promise, he modeled the new tattoo in front of everyone in the company.
Finally, there’s something called "Bowling with Turkeys." Hotel tradition calls for employees at the Hyatt Regency (Lexington, Kentucky) to wrap a 12-pound frozen turkey with electrical tape, then roll it 50 feet down the loading dock and try to turn over as many wine bottle "bowling pins" as possible. Winners get a pumpkin pie.
After a professional lifetime identifying what it takes to transform ordinary organizations into extraordinary organizations, I know work can be awfully boring—unless someone at the top shakes everything up! ... |
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| The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part Two) by Brent Filson | |
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In Part One, I described the importance of establishing deep, human connections with people you lead. I said there were three ways to do that, by communicating information, by making sense, and by having your experience become their experiences. By far, the most important and most effective way, is the latter.... |
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| Your Path to Leadership by Ann E. Vanino | |
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s? ~
A path to leadership is a conscious, evolving course of action intended to develop your leadership abilities. For many people, leadership is an ideal. You may say, “I want to rise in my organization, make my own way in the world, be a senior executive ... |
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| The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part One) by Brent Filson | |
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Those two questions have stayed with me throughout my civilian life as I have worked with thousands of leaders worldwide for the past 21 years.
Now, at last, I can say I’ve answered those questions. I’ve cracked the code. ... |
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| The 20/60/20 Rule Of Leadership. Don’t Go Solving The Wrong Problems by Brent Filson | |
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The Landing-gear Fix is a leadership lesson. In the quest to get results, many leaders often focus on Landing-gear Fixes -- putting their time, resources and talents into solving wrong problems. In fact, it’s been my experience working with thousands of leaders during the past 20 years that most leaders are either working on the wrong problems or working on the right problems in the wrong ways. ... |
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| Character: Is It Necessary In Leadership? (Part Two) by Brent Filson | |
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In the first part of this two part article, I talked about the importance of character in leadership. After all, the best leadership involves the people bonding with the leader in deep, human, emotional ways. The passive way of looking at character is that the bonding won’t happen if the people are confused about or disdain your character. But there is also an active way of looking at character: You can use aspects of your character to actually promote results. Your best character traits can be turned results-multipliers.
Here’s how.... |
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| BEATITUDES OF LEADERSHIP by Gregory P. Smith | |
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James O'Toole, a leadership expert said, "Ninety-five percent of American managers today say the right thing. Five percent actually do it." Today's complex and changing business environment requires a special style of leadership. Like yesterday's newspaper, traditional leadership styles are outdated...no longer effective. Everyone today, no matter what job they hold must improve their leadership skills. Whether you are a meeting planner, an association executive or the CEO of a large corporation, leadership is the key ingredient to organizational success. ... |
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| Character: Is It Necessary In Leadership? (Part One) by Brent Filson | |
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We know character when we see it, but what exactly is it? How do we define it? What role does it play in our getting results as leaders? What role does character play in our careers?
In this two part article, I’ll explore these questions and give tips on using character to get results and build your career.... |
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| 25 Leadership Maxims by Brent Filson | |
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“We will never know how really good we are as leaders unless we are leading people to be better than they think they are.”
“Poor performance is less harmful to a leader than mediocre performance disguised as good performance.”
“Most leaders are striving to get the wrong results or the right results in the wrong ways.”
“The lowest forms of leadership involve rewards and punishments.” ... |
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| Leading Bad Actors To Be Good Performers by Brent Filson | |
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A successful leader told me, “The biggest challenge I’ve had in my career is dealing with bad actors. Brent, do you have tips on how to do it?”
First, before we can deal with “bad actors”, we must define the term bad actors. You already have a g... |
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| The 20/60/20 Rule Of Leadership. Don’t Go Solving The Wrong Problems by Brent Filson | |
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Several decades ago, a passenger jet approached a Florida airport with the pilot and co-pilot struggling to fix what they thought was a malfunctioning landing gear. The landing-gear light was on, signaling that the gear was deployed; but both men di... |
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| The Importance of Having a Good Mentor by Gregory P. Smith | |
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A mentor, basically, is someone who serves as a counselor or guide. Being asked to serve as a mentor is an honor. It indicates that the company has faith in the person’s abilities and trusts him or her to have a positive impact on the situation. Many companies have discovered that the use of a mentor for new employees not only helps employees settle into their job and company environment, but also contributes to a lower turnover rate. The use of a mentor may be an informal, short-term situation or a more formal, long-term assignment.
In an i... |
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| The Leadership Imperative: Making Your Leadership Your Life by Brent Filson | |
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Nearly all leaders I’ve encountered are underachievers. They’re getting a fraction of the results they are capable of. And in most cases, it’s their fault. Their failures are the result of the choices they make. For the opportunities to consisten... |
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| A Secret Motivational Weapon for Managers & Supervisors by Mike Burstein | |
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Any discussion among managers and supervisors about motivating their employees inevitably revolves around pay, hours and benefits. Obviously these are key elements in attracting and retaining qualified employees but skilled managers and ... |
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| How to Stay Ahead of the Leadership Curve by Scott Lochard | |
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Most managers lead by fear and intimidation. They think that being tough is being a leader. Nothing is further from the truth. --Sam Walton, founder of Wal-Mart
At the core of leadership, true leadership, is a person who has a passion to accomplish a mission with people. Do you have that passion?
Many of us became leaders for very different reasons. A few became leaders out of seniority. For others it was by reason that we were the best technician (firefighter, plant operator, best board member). Many of us got the job because we get along the best with others. And a few... |
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| A Leadership Screw Driver: The 90 Day Improvement Plan by Brent Filson | |
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The trouble is, rewards and punishments are the least effective ways of dealing with poor performers. That’s because poor performers are usually smart, motivated, and tenacious -- when it comes to poor performing. ... |
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| Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk. (Part Three) by Brent Filson | |
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To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs. (2) Strong Belief. (3) Action.
(1) Audience needs: The first step in putting together a Leadership Talk is to unde... |
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| Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk. (Part Two) by Brent Filson | |
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In Part One, I described the Leadership Talk and how it is a much more effective leadership tool than presentations or speeches.
I also described two fundamental premises that the Leadership Talk is based on.
In Part Two, I will show you the p... |
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| Leadership: Five Steps to Productive Delegating by Sheila Bethel | |
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As A Leader, you just can't do it all. To be really effective, be willing and able to delegate the projects and details that others can learn to do. ... |
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| Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk (Part One) by Brent Filson | |
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Leaders speak 15 to 20 times daily. You speak at meetings, you speak across their desks, you speak on the phone, you speak in e-mails, you speak at lunch, beside the water cooler, and on elevators, etc.
It’s in the interaction of those speaking ... |
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| Three Factors Of Leadership Motivation by Brent Filson | |
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Leaders do nothing more important than get results. But you can’t get results by yourself. You need others to help you do it. And the best way to have other people get results is not by ordering them but motivating them. Yet many leaders fail to motivate people to achieve results because those leaders misconstrue the concept and applications of motivation. ... |
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| Leadership Provides Purpose, Direction & Takes Action by Gregory P. Smith | |
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Just like the poem,Three Blind Mice, many businesses don't know what true leadership is all
about. A person sent me the following comments:
"I’m still struggling with the lack of "alleged" leadership traits in many executives. How do they
achieve executive positions? Why don’t they seek out training to develop/enhance their
leadership skills? Why do they assume that their subordinates need training but they don’t?
What actually is the essence of leadership? How can we teach executives to think strategically,
to plan, to envision and to leave operational decisions to managers? Any thoughts?"
Sad to say, but I hear this comment far too often. Sounds like this person is working for a
person who needs a few lessons on leadership.... |
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| How To Use A Powerful Leadership Tool To Step Up Sales Results by Brent Filson | |
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Good sales people can close, but few “step up” for even more sales from that close. Yet stepping up should be one of the easiest accomplishments in sales — that is if you know how to build the staircase.
Do it by applying a leadership to... |
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| The Four Laws Of Leadership. (Part Two) by Brent Filson | |
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In Part One, I described the laws of motivation. In Part Two, I’ll examine the laws in more detail.
Law 1. Motivation is physical action. Motivation isn’t about what people think or feel but about what they physically do. In leadership, you shoul... |
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| The Four Laws Of Leadership. (Part One) by Brent Filson | |
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Leadership is motivational or it’s stumbling in the dark. After all, isn’t it more effective to have people want to go from point A to point B instead of to be ordered to go from A to B?
The ability to instill “want to” in others, to motivate the... |
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| How To Inspire Others To Peak Performance by Nido Qubein | |
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It's probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients. If they did, they'd probably be working for themselves.
Yet there's a great deal we can do to raise the l... |
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| In Leadership, Results Are Limitless by Brent Filson | |
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Results are limitless. That’s not a supposition. That’s a fact. Leaders who don’t believe that don’t understand the power of leadership to achieve great results. Leaders who believe it and live by their belief have an unmatched advantage over tho... |
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| CEOs And New Leadership Skills: Getting The Troops To Do The Job by Brent Filson | |
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Corporate boards, armed with new federal rules and stock exchange requirements coming in the wake of the corporate scandals of the past few years, are firing CEOs in record numbers. It all reminds me of an observation made by Gen. Dwight Eisenhower.... |
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| CEOs And Boards Are Locked In A Spiral Of Doom by Brent Filson | |
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American CEOs are dropping like flies. Boards, armed with new federal rules and stock exchange requirements coming in the wake of the corporate scandals of the past few years, are getting rid of underperforming CEOs at record rates. This trend is a... |
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| "He Hate Me": Turning Their Bad Attitude Into Your Great Results by Brent Filson | |
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"He Hate Me" was the nickname of Rod Smart, a leading rusher in 2002 for the Las Vegas Outlaws of the now defunct XFL pro football league. Looking for an edge, the XFL allowed players to put nicknames on their uniforms. "I was always saying, 'he hate... |
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| Get Out Of The Communication Stone Age: Give Leadership Talks. by Brent Filson | |
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One hundred and sixty years ago, the newly invented electric telegraph carried the first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington, D.C.
The public was dazzled -- except Henry David Thoreau. He wr... |
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| The ‘Leader’s Fallacy’ May Prove Howard Dean’s Undoing. by Brent Filson | |
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Howard Dean’s tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the “Leader’s Fallacy”.
Leaders adhere to the Leader’s Fallacy when they believe their enthusiasm for a p... |
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| A Lasting Leadership Lesson: How One Leadership Talk By George Washington Saved The Revolution (And Our Fledgling Nation) From Catastrophe. by Brent Filson | |
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Leadership lessons come in many guises. One unforgettable lesson comes from George Washington and his contribution to the most important victory of the Revolutionary War.
That victory occurred neither at Saratoga or Yorktown but in a lo... |
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| Mistrust: A Bigger Problem Than Ever Before by Gregory P. Smith | |
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Trust is a key factor needed for effective leadership. The problem today is that you can’t tell or even expect people to trust you. . you must prove it first. In God we trust, but all others bring data. ... |
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| Are you sabotaging your career? by Brent Filson | |
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My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.
On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways.
Interestingly, they themselves are choosing to fail. They’re actively sabotaging their own careers.... |
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| Dump Your Speeches For Leadership Talks! by Brent Filson | |
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The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, "I feel as if I’m Daniel going into the lion's den."
Indeed, it was the business equivalent of a lio... |
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| On St. Valentine’s Day, Woo Your Lover With by Brent Filson | |
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On Valentine’s Day, lovers should not only woo their sweethearts with chocolates and roses -- but also a Leadership Talk.
My experience in teaching the Leadership Talk to thousands of leaders worldwide for the past 21 years confirms that t... |
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| Three Factors of Leadership Motivation by Brent Filson | |
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Leaders do nothing more important than get results. But you can't get results by yourself. You need others to help you do it. And the best way to have other people get results is not by ordering them but motivating them. Yet many leaders fail to mo... |
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| The Leadership Imperative by Brent Filson | |
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When we perceive the simple center in the seemingly complex, we can change our world in powerful new ways. Albert Einstein perceived the simple E=MC2 in the complexities of physical reality and changed the history of the 20th century.
Big Daddy ... |
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| Stepping Up Sales Results by Brent Filson | |
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The close isn't the end of the sales process. It's only a beginning — the beginning of a new phase of that process. I call it the Stepping Up Phase. The more sales we achieve, the more sales we should achieve; for in achieving more sales, we creat... |
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| The Golden Public Relations Dictum by Brent Filson | |
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A tennis pro tells players: "I'm going to say one thing that will make you a 40 percent better tennis player right away. When the ball comes toward you, step to one side before hitting it."
He's right. In stepping to one side before stroking the ... |
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| Einstein, the Universe, and Leadership by Brent Filson | |
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Every since serving a hitch in the military, I have been nagged by the question that's been hanging around leadership since time immemorial: How can some leaders persuade people to believe in them and follow them and other leaders can't? But it was... |
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| A New World Leadership by Brent Filson | |
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Although world business is undergoing historic changes, the prevailing view of what constitutes business leadership is stuck in the past. Generally, business leaders view leadership as an order-giving process. The word "leadership" itself comes fro... |
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| Motivational Marketing by Brent Filson | |
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Just as we're supposed to use only a fraction of our brains' capabilities, so I'm convinced, working with businesses in major industries, that people get just a fraction of the results they're capable of.
Few businesses come close to achieving t... |
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| Small-Unit Leadership And Top-line Growth by Brent Filson | |
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Reengineering is running smack into the hard wall of an economic law: the Law of Diminishing Returns.
This law states that the continued investment of one thing derives fewer returns as time goes on. Reengineering is an investment that takes costs... |
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| Learning To Lead by Zig Ziglar | |
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My wife and I were in Sydney, Australia, and we had an opportunity to attend a performance of the Sydney Philharmonic Orchestra at the famed Opera House... When we arrived thirty minutes early, the orchestra members were already warming up... As they... |
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| Operational Viewpoint Ringing Doorbells Without Howitzers by Brent Filson | |
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Many operations leaders have been there, done that with reengineering. And they report, in effect, that the process is like ringing a doorbell with a howitzer shell.
Reducing costs through wholesale layoffs ostensibly tied to ultimate results p... |
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| Leadership and Cross Functional Teams by Brent Filson | |
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A lot of business trends have been grabbing headlines during the 90s: downsizings, mergers, reorganizations, and reengineerings. But one vital trend has been going on without fanfare. It's the proliferation in all business fields of cross-functiona... |
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| Productivity: The Tender Trap by Brent Filson | |
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American businesses have recently racked up the biggest productivity gains in 20 years, but when you look at that within the context of job gains, it’s nothing to write home about.... |
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| A Different Leadership Yardstick by Brent Filson | |
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It's a common occurrence, a CEO leads a company to record earnings, retires and in just a couple of years, those once high-flying earnings are dropping like shot ducks.
Observers blame the new leadership team. But most likely the observers are w... |
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| Leadership Development and Jumping Out of Airships by Brent Filson | |
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A German silentfilm melodrama depicts an airship bombing London during World War I. Lit up by searchlights and strafed by fighters, the crippled airship loses altitude as the captain frantically jettisons dispensable gear to lighten weight. Eventuall... |
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| Eight Things Managers Need to Do the First 90 Days on the Job by Gregory P. Smith | |
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Congratulations you have just been promoted to supervisor. Now what do you do? Whether this is your first supervisory position or even if you are a seasoned manager, you should proceed with your transition carefully.... |
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